1. Refund Eligibility
- Product is damaged or defective
- Wrong product delivered
- Order cancelled before dispatch
2. Refund Process
To request a refund, email us with your order ID and supporting details (such as images, if applicable). Refunds will be processed after verification.
3. Refund Timeline
- Refunds are processed within 5–10 business days
- Amount will be credited to the original payment method
4. Non-Refundable Cases
- Change of mind after delivery
- Used or damaged products (by customer)
- Digital products/services once delivered
5. Payment Gateway Charges
Transaction charges (if any) may be deducted as per applicable policies.
6. Failed Transactions
If payment is deducted but the order is not confirmed, the amount will be refunded automatically within 5–7 business days.
7. Contact Us
Contact us
Nakka Kishore Babu
Founder – Richway Network Pvt Ltd
